Shipping Policy

Shipping Policy

Last Updated: May 2026

Processing Times

Most orders are processed within 1–5 business days.

Personalised and custom-made products may require additional production time depending on complexity and order volume.

During busy periods, processing times may be extended.

Shipping Costs

Shipping costs are calculated at checkout based on the delivery destination and selected shipping method.

Any applicable shipping charges will be clearly displayed before payment is completed.

Delivery Times

Estimated delivery times vary depending on location and courier services.

United Kingdom:

• Standard Delivery: 2–5 business days after dispatch.

Please note that delivery estimates are not guaranteed.

Tracking Information

Where available, tracking information will be provided once your order has been dispatched.

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, your refund will be processed to your original payment method within 5 business days.

Please note that your bank or payment provider may require additional time to process and post the refund to your account.

If more than 10 business days have passed since your refund was approved and you have not received it, please contact us at support@3dboutique.shop.

Incorrect Addresses

Customers are responsible for providing accurate shipping information.

3D Boutique is not responsible for delays or losses resulting from incorrect delivery addresses supplied during checkout.

Lost or Delayed Parcels

If your parcel has not arrived within a reasonable timeframe, please contact support@3dboutique.shop and we will work with the courier to investigate.

Damaged Deliveries

If your order arrives damaged, please notify us within 48 hours of delivery and provide photographs of the packaging and product.

We will assess the issue and arrange a suitable resolution where appropriate.

Contact

For shipping enquiries, please contact support@3dboutique.shop